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FAQ

  • When will my order ship?
    Our current order processing time is 1-2 business days.
  • What are your shipping policies?
    Shipping timing For the latest updates on current order processing times, click here. Our goal is to ship your order within 2 days and for you to receive it within 3-7 business days. Orders placed after 12pm PST on Friday will be processed the following business day. Shipping costs Orders of $60 or more: Free ground shipping (excludes gallons). Orders less than $60: $9.99 flat rate for ground shipping. Orders to Alaska, Hawaii, the U.S. Virgin Islands, and APO/FPO boxes: $35 flat rate for ground shipping. Shipping locations At this time, shipping is only available within the United States and to the U.S. Virgin Islands. We hope to expand this list in the future! How we ship Orders within the continental United States are shipped via FedEx Ground. Orders to Alaska, Hawaii, the U.S. Virgin Islands, and APO/FPO boxes are shipped via USPS Priority Mail. *Please note that we do not currently ship internationally except as noted above.* Expedited shipping FedEx 2-Day and Overnight guaranteed shipping are available for an additional cost. Please contact customer service for rates. (Sanitizers contain alcohol and therefore cannot be shipped with expedited delivery.)
  • What is the status of my order?
    You can check the status of your order anytime in your online Account Dashboard. An "unfulfilled" order status means we've received your order and are preparing it for shipping. A "shipped" status means your order is on its way! Note: You'll also know when your order has been shipped because you'll receive an email notification with the tracking number.
  • How can I track my order?
    You can view the status of your order in your online Account Dashboard or by clicking "View Order" on your confirmation email. After your order is shipped, we'll automatically send your tracking number to the same email used to place your order. Sometimes those emails get sent to your junk folder, so it’s a good idea to check there periodically!
  • What is your return policy?
    For safety and hygiene reasons, we are unable to accept returned merchandise after it has left the custody of our warehouse. This includes all products, even if they are unopened or unused. Please consider donating unwanted products to your favorite organization. Please note that we are only able to refund or exchange purchases made on our website. We are unable to refund, exchange or replace purchases made on Amazon or other retailers. For our full return & refund policy, click here.
  • Can I cancel my order?
    Unfortunately, once an order has been submitted, we are unable to edit or cancel orders in the system.
  • I'm interested in your brand. What's your story?
    A shampoo and conditioner beauty line that has an easy to open cap and easy to squeeze cap for people who have a hard time opening heavy beauty product bottles and caps. Enable believes in accessible beauty for all. Our values are equality, cleanliness, balance, inclusiveness, compassion, security and dependability.
  • Are your products gluten-free?
    Yes! We're committed to supporting the gluten-free and Celiac community by providing gluten-free body care products. Here is the current gluten-free status for our brand: Enable Products = Gluten Free Certified Everyone for Every Body = Gluten Free Our Everyone products are priced to be accessible to as many people as possible. In order to keep our prices low, we opted not to add the additional cost of certifying our Everyone products.
  • Are your products vegan?
    Yes! We're happy to report that everything we make is vegan. We do not use any animal-derived ingredients in our product lines, and everything is also certified cruelty free by Moesgroup.org You can learn more about our certifications, ingredients and our commitment to people and planet on our About Us page.
  • Do you have a list of all your ingredients?
    Yes we do! You can find out exactly what's in your bottle with our Ingredients Page.
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